Refund and Return Policy
AutomaticBody offers Customers a 30-day, money-back guarantee on its Skinné, Energé, Fuel, and Raw Fusion products. The purpose of the 30-day product money-back guarantee is to allow Customers like you the ability to try AutomaticBody products and return them if not completely satisfied. However, shipping and handling charges are not refundable.
IMPORTANT: Returning any product for reasons other than replacement of damaged product for a refund may result in the suspension and/or termination of your Auto Ship Program.
To return product pursuant to this guarantee, you must first obtain a Return Merchandise Authorization Number (RMA) from AutomaticBody before returning the merchandise. RMAs can be obtained at https://support.automaticbody.com/ , by emailing firstname.lastname@example.org , or by calling Customer Support 1-888-983-4761
All products returned pursuant to this guarantee must be sent postage/freight pre-paid by you, ideally using a carrier that provides insurance and traceability. AutomaticBody is not responsible for missing products or products damaged in shipment.
Once AutomaticBody’s warehouse confirms the returned products’ arrival and takes inventory of the returned merchandise, you will receive a refund, less shipping and handling, within four (4) business days. Refunds will be issued via the same payment method original payment was received.
To ensure accurate processing of returned orders, never return the product before obtaining an RMA from AutomaticBody. To eliminate errors in processing, any product returned that is not accompanied by the Return Merchandise Authorization Number (RMA) will result in your Customer status and account being temporarily placed in a “hold” status pending resolution of the issue.
Digital Programs including Inner Circle and Monthly Challenges: Refunds will be issued within 30 days of purchase no questions asked.
To ensure accurate processing of damaged orders, a Customer should never return a shipment before communicating with Automaticbody’s Customer Support department.
If any product containers are damaged and rendered unusable in transit, the Customer must request an RMA with photographs documenting the condition of the unusable product(s). This assists our fulfillment center in improving our packaging. AutomaticBody will promptly replace those unusable containers.
Anyone found manipulating this damaged product policy will be subject to disciplinary action, up to and including immediate suspension and/or termination of Customers status and account, together with forfeiture of all benefits received under the “3 For Free” program.
UNDELIVERABLE SHIPMENT POLICY
If an order is returned to our warehouse by the carrier due to an incorrect, insufficient, or undeliverable address, AutomaticBody will contact the Customer through our Support Ticket system to inform of the failed delivery. If the Customer would like the product re-shipped to a deliverable address, the Customer will be responsible for all additional shipping charges.
If AutomaticBody does not receive a response from the Customer within forty-eight (48) hours, the order will be cancelled and a refund, less shipping and handling, will be issued.
ORDER CANCELLATION POLICY
Once an order has been submitted online, the information is sent directly to our fulfillment center where it cannot be modified or cancelled before delivery. At this point, the order is considered “shipped” and is subject to the Product Return Policy.
PARTIAL DELIVERIES, MISSING PACKAGES & TRACkING SHIPMENTS
Partial order deliveries or missing packages should be reported to Customer Support immediately by submitting a Support Ticket (at NutrieSupport.com).
If an order has not been received in its entirety within fifteen (15) days of the order date, it must be immediately reported to Customer Support. AutomaticBody will then attempt to trace the shipment and attempt to complete delivery.
PLEASE NOTE: Every package in an order is considered a separate shipment by the freight carrier, and consequently, all of the packages in a particular order may not arrive on the same day. Customers have a maximum of fifteen (15) days from the order date to report that items have not been received. After this period, the order will be considered as delivered in full.